Helping Members Get Maximum Value From Their Benefits
The heart of Homeland HealthCare, Inc. is our Customer Care team. This group of dedicated, genuinely helpful and knowledgeable professionals works with our association members to answer each question and address any concerns on the first call.
We continually align staffing levels with the number of association members we support to make sure members are helped promptly and fully without being rushed. Our Customer Care team focuses on educating members so they understand and can take full advantage of the benefits and affiliated programs available through their membership. Representatives also answer questions and resolve issues relating specifically to their health care benefits package.
"I've found the association customer service to be extraordinary in that people have gone out of their way to provide assistance and find the right answers to questions. They are serious about making sure they have met your needs satisfactorily. I truly felt at home."
Lamont Association Member from Virginia
Homeland HealthCare, Inc. invests heavily in training, enabling team members to learn the best techniques for resolving member questions quickly, as well as the ins and outs of each plan. In fact, most calls are resolved within six minutes – and help reinforce members' connection to the association.
"All employees have been extremely courteous and helpful. I have never spent time waiting on the phone. After working for 38 years, I must admit, this company has been one of the best, if not the best, that I've had the pleasure of dealing with…thank you!"
Kris Association Member from Illinois
Creating goodwill and member longevity
It's not enough to simply attract new members to your association with a great mission and benefits. You have to continually prove your value to retain them. And that's where Homeland HealthCare, Inc.'s Member Advocacy Group shines. They act as champions for your members by resolving members' "pains." These can include helping them find a more suitable product or responding to in-depth questions about member benefits and utilization. They are experts at helping members understand every benefit included in their membership package. Our Member Advocacy Group preserves their relationship with your association and prevents cancellations.Learn More About AWA Success